Returns Policy

Vanuatu Noble Kava is an Australian based business whose mission is to help people find relaxation and wellness. We are committed to providing the best product and service to our customers and this is reflected in our Refund Policy.

Our Refund Policy applies to all purchases made online at

Our Refund Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.

Change of mind

  1. If you have simply changed your mind we do not provide refunds. Special consideration will be given in exceptional circumstances however you must be able to provide satisfactory proof of purchase. Further, the merchandise must be:
    • in saleable condition;
    • unused and unopened with all original packaging;
    • returned to us with any gift or bonus received with the merchandise (if applicable);
    • not subject to the exclusions listed below; and
    • the exchange or refund is sought within 14 days of purchase.
  2. Vanuatu Noble Kava, at its absolute discretion, reserves the right not to offer an exchange or refund for change of mind.
  3. Please choose carefully when purchasing any downloadable purchase as we are not able to refund such purchases (for change of mind) for the following products:

Consumer guarantees

Upon receipt of the Products, you must examine the Products for defects or mis-shipment upon delivery and notify Us of such defects in writing within 7 business days of delivery to you. If you do not notify Us within 7 business days of delivery, you shall be deemed to have accepted the Products.

  1. If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law.
  2. If there is a major failure with an item, you may choose a refund or exchange. If the failure is minor, we will replace the item within a reasonable time.
  3. Vanuatu Noble Kava will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.

Return tender

  1. Refunds will be given using your original payment method

Gift or bonus with purchase and bundled items

  1. Where merchandise is purchased with a gift or bonus, the gift or bonus must also be returned (unless otherwise stated). If you are unable to return the gift or bonus, or it is not in saleable condition, the value of any available refund will be reduced by the value of the gift or bonus.
  2. In the instance of bundle offers, all items within the bundle must also be returned or the value of the unreturned items will be deducted from any available refund.
  3. Where items in the bundle cannot be returned you will only receive a refund on the value of the merchandise as per this policy and at the discretion of Vanuatu Noble Kava.

Privacy when making a return

  1. Vanuatu Noble Kava is committed to protecting your privacy.
  2. Information collected when returning merchandise will be securely stored for a reasonable period of time. It may be used for fraud protection activities and for the purpose of Vanuatu Noble Kava research and analysis. It may be disclosed to state and territory departments upon request, as required by law.


  1. If products are on sale they will not be refunded.

If you wish to make a return under our Refund Policy please contact